We create business value with BPO precision.
ITEA offers the most comprehensive BPO offerings that enable businesses in the telecom and even other industries to focus on what’s most important for them – growth and strategy.
How we can help you
Customer Engagement
ITEA’s Customer Engagement services enhance every customer interaction – designed to deliver seamless omnichannel support, boost loyalty and accelerate growth. We help telecom and other companies connect smarter, resolve faster and build lasting relationships – all while reducing costs and improving satisfaction.
| Omnichannel Support | Engage customers consistently across every channel. |
| Tech Support and Helpdesk | Resolve issues fast with expert technical support. |
| Telemarketing and Leads | Drive growth through targeted lead generation campaigns. |
| Customer Onboarding | Welcome customers with smooth, guided setup experiences. |
| Loyalty Management | Strengthen retention with personalized loyalty programs. |
| Billing and Disputes | Simplify billing and resolve disputes efficiently. |
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Operations Support
ITEA’s Operations Support services streamline workflows of telecom and other companies – from fulfillment to revenue operations – ensuring speed, accuracy and scalability. We help you run leaner, respond faster and operate smarter, so your business stays resilient and ready to grow in a rapidly evolving digital landscape.
| Order and Fulfillment | Ensure fast, accurate delivery from click to doorstep. |
| Provisioning Services | Activate services quickly with zero-touch provisioning support. |
| Billing and Revenue Ops | Streamline billing cycles and optimize revenue accuracy. |
| Workforce Scheduling | Align staffing to demand with smart scheduling tools. |
| Supply Chain Support | Keep operations flowing with end-to-end logistics support. |
| Data Processing | Transform raw data into real-time business insights. |
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Business Transformation
ITEA’s Business Transformation services empower telecom and other companies to modernize operations, harness data and AI and stay secure and compliant. From digital acceleration to talent outsourcing, we help you adapt faster, innovate smarter and build a future-ready business built for continuous growth.
| Digital Transformation | Modernize systems and unlock new digital capabilities. |
| Compliance and Security | Ensure regulatory compliance and protect critical data assets. |
| Quality Assurance | Deliver excellence with continuous quality monitoring and improvement. |
| Monitoring | Gain real-time visibility into systems and service performance. |
| Data and AI | Turn data into action with AI-powered insights. |
| Talent Outsourcing | Access skilled professionals to scale and innovate faster. |
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